FIX Freeze Policy.

Founding Membership freeze policy

The Founding Membership cannot be paused, frozen, downgraded, or refunded during the contract period. This policy ensures the integrity of the membership, and the exclusive benefits provided to Founding Members. 

We understand that unforeseen medical circumstances may arise. In cases of injury, illness, or pregnancy, we do offer the option to freeze your membership temporarily. 

To apply for a membership freeze due to these circumstances, we may require medical evidence in the form of a note or letter from a doctor, physiotherapist, or hospital. This documentation helps us determine the appropriate freeze period based on your medical needs. 

To freeze your membership, please submit a request to hello@fixmcr.co.uk. 

Starter 3 Pack freeze policy 

Once you purchase the 3 Starter Pack, it is non-refundable. We encourage you to use all three credits, as we do not offer refunds for any unused credits. The 3 Starter Pack must be used within the specified validity period. Unfortunately, it cannot be extended or frozen, so please plan your sessions accordingly to make sure you can use all your credits before they expire.

While the pack is non-refundable and cannot be extended or frozen, you do have the flexibility to share your credits with friends. This allows you to introduce others to our services or enjoy the credits together, making the most out of your starter pack.


FIX Membership freeze policy 

For members on a monthly membership plan, a standard freeze option is not available. However, we understand that certain circumstances, such as injury, illness, or pregnancy, may require you to temporarily pause your membership. 

To apply for a membership freeze due to injury, illness, or pregnancy, we may require medical evidence. This can be in the form of a note or letter from a doctor, physiotherapist, or hospital, confirming the condition and the recommended period of rest or recovery.

If you need to request a freeze, please contact our customer service team through hello@fixmcr.co.uk. Provide the necessary medical documentation along with your request, and we will review your case promptly.


Credit Pack freeze policy 

For members who have purchased a credit pack, the standard option to freeze the pack is not available. However, we recognise that injury, illness, or pregnancy may prevent you from using your credits within the original validity period. In these situations, we offer the possibility of extending the validity of your credit pack.

To request an extension, you may need to provide medical evidence, such as a note or letter from a doctor, physiotherapist, or hospital, confirming your condition and the recommended period of rest or recovery.

If you need to request a freeze, please contact our customer service team through hello@fixmcr.co.uk. Provide the necessary medical documentation along with your request, and we will review your case promptly.